Frequently Asked Questions
Everything you need to know about your Umbro gear and orders.
How can I track my Umbro order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for football boots and kits?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure that football boots are trialled on carpeted surfaces to maintain their condition for a full refund.
Do you offer international shipping?
Yes, Umbro ships to a wide range of countries globally. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How do I know which size to order?
We provide a comprehensive size guide on every product page. We recommend measuring yourself and comparing it to our charts, as fit can vary between performance teamwear and lifestyle collections.
Can I customize my jersey with a name and number?
Professional printing services are available for select club and national team jerseys. Please check the 'Personalization' option on the product page to add your preferred name and number.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.